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Warranty Terms and Conditions
Limited Warranty
MONE S&C warrants its products against defects in material and workmanship. Under normal use and service, every hardware portion of the products will be free from physical defects in material and workmanship during the warranty period, or the product will be repaired or replaced as determined solely MONE S&C. MONE S&C provides a limited warranty for its products only to the person or entity that originally purchased the product from MONE S&C or its authorized distributor or retailer. MONE S&C will not be liable in any way for the loss of data stored on MONE S&C products and any damage caused by this.
The MONE S&C products carry 2 year limited warranty. Extra warranty period might be provided by MONE S&C’s worldwide dealers/distributors. Please contact your dealer/distributor for the local warranty period. Extended warranty may be offered with extra payment in some countries. If a product does not operate as warranted above during the applicable warranty period, MONE S&C shall, at its option and expense (except for shipping cost), repair the defective product or part, deliver to the customer an equivalent product or part to replace the defective item. All products that are replaced will become the property of MONE S&C. Replacement products may be new or reconditioned.
Warranty does not apply, if
- the warranty period is expired
- the serial number label is missing or removed
- the product has been modified or repaired by any unauthorized service center or personnel
- the defect was subject to abuse, improper use not conforming to product manual instructions, or environment conditions more severe than those specified in the manual and specification
- the defect was subject to Force Majeure, such as acts of God, flood, lighting, earthquake, war, vandalism, theft, brownouts or sags (damage due to low voltage disturbances)
If the customer’s product is not covered under warranty, MONE S&C may offer Repair Services under the customer’s payment.
Repair Service
Warranty and out of warranty service should be obtained by contacting the system integrator/dealer/retailer/e-retailer or distributor where the customer purchased the product. When requesting for service, the proof of purchase and the product serial number must be provided. The return of the defective product should be strictly through the original route of purchase, and the customers shall pack the product appropriately to prevent the returned product from suffering in the transportation.
There are no user serviceable parts inside the product. Do not allow any unauthorized service center or personnel to repair or modify the product. If the original channel is no longer in business or unavailable, the customer may contact MONE S&C Customer Support for international RMA services. In this case, the customer will be charged for handling fee, all fees incurred, including two ways freight, duties, taxes and brokerage fee.
DISCLAIMER OF WARRANTY
WARRANTIES EXCLUSIVE
If the MONE S&C Product does not operate as warranted above, the customer’s sole remedy shall be, at MONE S&C‘s option, repair or replacement. The foregoing warranties and remedies are exclusive and are in lieu of all other warranties, expressed or implied, either in fact or by operation of law, statutory or otherwise, including warranties of merchantability and fitness for a particular purpose. MONE S&C neither assumes nor authorizes any other person to assume for it any other liability in connection with sale, installation maintenance or use of MONE S&C‘s products.
MONE S&C shall not be liable under this warranty if its testing and examination disclose that the alleged defect in the product does not exist or was caused by customer’s or any third person’s misuse, neglect, improper installation or testing, unauthorized attempts to repair or modify, or any other cause beyond the range of the intended use, or accident, fire, lightning, or other hazard.
LIMITATIONS OF LIABILITY
Under no circumstances will MONE S&C, Its service provider or either’s affiliates, employees, officers, directors or agents be liable for any consequential, indirect, special, punitive, or incidental damages, whether foreseeable or unforeseeable,(including, but not limited to), claims for loss of data, goodwill, inconvenience, delay, profits, use of money or use of the MONE S&C products, interruption in use or availability of data.
MONE S&C’s and the service provider’s entire liability and customer’s sole and exclusive remedy for claims related to or arising out of these terms and conditions for any cause and despite the form or action, whether in contract or in tort, statutory or otherwise, including negligence and strict liability, will not exceed the amount of the purchase price paid. This limitation of liability will be effective even if customer has advised MONE S&C or its service provider of the possibility of any such damages.
These terms and conditions gives customer specific legal rights. Customer may also have other rights that may vary from state to state or from country to country. Customer is advised to consult applicable state or country laws for a full determination of customer’s rights. Some states or countries do not allow a limitation on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages for consumer products. In such states or countries, some exclusions or limitations of these terms and conditions may not apply to customer.
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